One of the least understood parts of the real estate business is agency and compensation.
Agency is a relationship in which one person (the agent) is authorized to represent the interests of another (the client). Compensation is about the payments brokers and their agents receive for their services. Note that I refer to “agents” in this article. Listing, Buyer Broker, and For Sale By Owner (FSBO) Agreements belong to the Designated Broker and Agents (and Associate Brokers) work for the Broker, so I’m generically using the term.
The laws of Agency in Arizona are governed by the Arizona Constitution, State Statute, Arizona Department of Real Estate Commissioner’s Rules, and Common Law of Agency (about 300 years of court decisions).
There are four types of Agency – Seller’s Agent, Buyer’s Agent, Dual Agent, and Subagent. A Dual Agent represents both parties, but there are conflicts in the loyalty, obedience, disclosure, and confidentiality owed to each party. Sub-agency is a person acting as an agent of someone who is already an agent of the principal. Sub-agency is very rarely used today because of liability issues, and will be excluded from this discussion.
Two different Agency relationships can be created. An Express Agency is created by the agreement of all involved parties and is usually supported by a written Agency Disclosure. An Implied Agency is created by actions or statements. The existence of this agency depends on the specific circumstances of the particular case.A real estate employment agreement (Listing, Buyer Broker, or For Sale By Owner Agreement) is not required to for an agent to represent a party in a transaction. However, it’s helpful to have everything in writing to make the relationship(s) clear.Compensation is typically established in the Listing Agreement (for Sellers) or a Buyer Broker Agreement (for Buyers), or For Sale By Owner (FSBO) Agreement. It may be in the form of an hourly, flat fee, or commission (a dollar or percentage fee). Most prevalent is a percentage commission based on sales price.
Compensation is then offered by a Listing Agent to the Selling Agent (buyer agent) by placing the compensation into the Multiple Listing Service (MLS). A Buyer Broker Agreement can also preclude a buyer’s agent from receiving any compensation from the seller, and state that the agent will be paid directly from the buyer. If a buyer wants to pay their agent directly, then they can strike the provision in the Arizona Association of Realtors standard Buyer Broker Agreement. This is much less common.
State law and our Code of Ethics say that compensation can’t impede a transaction and that they must be disputed between brokers. It’s also against Commissioner’s Rules for an agent to put their interests ahead of client interests.
Agents owe their clients a “CARLOAD” of duties:
- C=Care and Confidentiality
- A=Accountability for Monies
- R=Reliable Information
- L=Loyalty
- O=Obedience
- A=Advocacy to client interests
- D=Disclosure
Some of these duties are compromised when a Dual Agency situation can occur, but as long as both principals to the transaction agree in writing, the Dual Agency situation may occur.
Note that some things are not required (by Statute) to be disclosed to a buyer: a death, felony, HIV/AIDS, and the vicinity of a sex offender. However, a buyer can certainly check the County sex offender website, and speak with neighbors to find out what they can about the home and neighborhood! There’s a lot more to know about Agency, but that’ll have to do for now.
I’ll be the first to say that the real estate business, especially the residential side, has a lousy reputation. We’re commonly thought of as trying to sell you anything at the highest price in order to get the most commission. We typically place somewhere between attorneys and used-car salesmen as one of the most unsavory professions.
My hope is that we here at International Realty Partners can do our part in rectifying those beliefs by informing and educating our readers, acting like professionals, and providing excellent service. Thanks for reading! - DP
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